FAQ's

Do you deliver?

Yes, we deliver mobility equipment to all of Virginia Beach including Sandbridge, Oceanfront Hotels, and Shore Drive Beaches. Call us at 757-255-8439 for deliveries outside of Virginia Beach.

Contactless Deliveries

All of our pricing includes delivery and collection of rented equipment to your hotel or residence where you are staying in Virginia Beach. When staying at a hotel, we will leave the equipment with the front desk. For mobility scooters, the key will be waiting for you with front desk personnel. When your rental is complete, leave the equipment in the same place we delivered it and hand the key to the front desk.

In Sandbridge, we deliver Beach Wheelchairs prior to your arrival. Included is a combination lock, look out for the code in your confirmation email. When your rental is complete, leave the equipment in the same place we delivered it. 

The Sandhelper has a lock box with the key inside. When your rental is complete, leave the equipment in the same place we delivered it with key inside the lock box.

What if I need to cancel my rental?

Cancellation Policy: We will give you a full refund minus the cancellation fee of $15 for orders under $100, $29 for orders over $100 as long as you cancel 48 hrs prior to delivery date. There are no refunds if canceled less than 48 hrs prior to delivery date..

Are scooters allowed on the beach?

Our mobility scooters like the GoGo and HD Victory 10 are not allowed on the Sand, just hard surfaces. If you want to drive on the beach, check out the Sandhelper, it allows you to independently drive on the beach.

Are Beach Wheelchairs allowed on the road or boardwalk?

Our De-Bug Beach Wheelchair rentals should have limited hard surface usage. Trips from the hotel to the beach and back are ok. The De-Bug Beach Wheelchairs are not for extended use on surfaces other than the beach.

The Terra-Wheels Beach Wheelchair is ok for us on all surfaces and terrain.

What if I need assistance during my rental?

We are on-call 24/7 for support during your rental period. Should you need assistance, call us at 757-255-8439.

What is the device weight limit?

Sandhelper max rider weight 450 lb.

GoGo Mobility Scooter max rider weight 300 lb.

HD Mobility Scooter max rider weight 400 lb.

DeBug Beach Wheelchair max rider weight 250 lb.

TerraWheels max rider weight 300 lb.

Jazzy Power Chair max rider weight 300 lb.

Above weight limits are set by Beach Power Mobility VB, LLC for rentals and may be below the manufacturer recommendations due to the specific rental usage in Virginia Beach.